Privacy policy

Who we are

Fresh Mango Consultancy is a hospitality, retail and operational consultancy based in the Netherlands, working across the Netherlands and the United Kingdom. We are responsible for the personal data described in this policy.

What we collect

This website has no user accounts and no marketing or analytics tracking. When you send the contact form or your Self-Check results, your details and message are sent securely to our inbox and saved in our website's database so we can reply. If you give an email address, you also receive an automatic confirmation email. To help prevent spam, we keep a scrambled (hashed) version of your IP address with the enquiry.

If you chat with Noah, our website assistant, your messages are sent to an AI service to generate replies. The website does not save your conversation and Noah does not pass enquiries on to us - to get in touch, please use the contact form, email or phone. Please don't share sensitive personal information in the chat. Your Self-Check answers are also sent to this AI service to prepare your summary; they only reach us if you choose to send your results.

When you email or call us, we receive the details you share - usually your name, business or venue, email address, phone number and your message.

Our hosting provider may process basic technical data (such as IP address and browser type) in server logs, needed to run the website securely.

Why we use it

We use your details only to reply to you, to prepare and deliver work you ask us for, and to send invoices. The legal basis is your request (taking steps before a contract), the contract itself, and our legal obligations such as bookkeeping.

We never sell your data and we do not send newsletters unless you ask for them.

How long we keep it

Enquiries that do not lead to work are deleted within 12 months. Client and invoice records are kept as long as tax law requires (7 years in the Netherlands).

Who we share it with

Only the services we need to operate - our email provider, website host and database provider, the AI service used for Noah and the Self-Check summary, and our accountant - under appropriate data protection agreements. Some of these may process data outside the EEA with suitable safeguards.

Your rights

You can ask to see, correct, delete or receive a copy of your personal data, or object to how we use it. Email hello@freshmangoconsultancy.com and we will reply within one month.

If you are unhappy with how we handle your data you can complain to the Autoriteit Persoonsgegevens (Netherlands) or the ICO (United Kingdom).

Changes

If we change this policy we will update the date at the top of this page.